You provide most of the data we collect directly to seamlessCARE. We collect and process data when:
You voluntarily read the Empathic Application notice and complete the consent form
A health organisation invites you to participate in a Beta test
A family care provider invites you to participate in a Beta test
The care recipient and their family/guardian agree to participate in a Beta test
seamlessCARE may also receive your data indirectly from the following sources:
- If a participating health organisation has already agreed to internal consent with a carer and care recipient
seamlessCARE collects your data so that we can:
Communicate with the care recipient to ensure that the application works properly
Create the audio files with the time and date, the user who created them and the subject (care recipient)
Update the care recipient information
Follow the user actions such as time spent on the app, UI elements clicked or other requests
Produce the progress metrics for the care recipient
Follow the performance metrics such as response times with the server
seamlessCARE securely stores your data on our servers. Servers are hosted on Amazon Web Service (AWS). They are accessible only via Multi-Factor Authentication (MFA) methods (phone, Google Authenticator and USB key generators). AWS is GDPR compliant and MFA methods complete our servers securities. seamlessCARE engineers use best practices for safe coding. Security is important to us, and privacy is the right of all users, carers and care recipients. We develop our applications by integrating security measures throughout the development process.
seamlessCARE will keep your personal data and the care recipient personal data for the project duration. We will delete your data by deleting all test user accounts from the seamlessCARE servers. Your personal data will be deleted within one week of finishing the test. You can also raise the matter with the Data Protection Commission through its website www.dataprotection.ie.
seamlessCARE will not use your data for any marketing purposes.
seamlessCARE would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request seamlessCARE for copies of your personal data
The right to rectification - You have the right to request that seamlessCARE correct any information you believe is inaccurate. You also have the right to request seamlessCARE to complete information you believe is incomplete
The right to erasure - You have the right to request that seamlessCARE erases your personal data, under certain conditions and always in compliance with legal obligations
The right to restrict processing - You have the right to request that seamlessCARE restrict the processing of your personal data, under certain conditions and always in compliance with legal obligations
The right to object to processing - You have the right to object to seamlessCARE’s processing of your personal data, under certain conditions and always in compliance with legal obligations
The right to data portability - You have the right to request that seamlessCARE transfer the data that we have collected to another organisation, or directly to you, under certain conditions and always in compliance with legal obligations
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website https://seamlesscare.ie/, we may collect information from you automatically through cookies or similar technology.
For further information, visit https://www.allaboutcookies.org/.
There are a number of different types of cookies, however, our website uses:
Functionality - seamlessCARE uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and what location you are in. A mix of first-party and third-party cookies are used
Advertising - sealmlessCARE uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. seamlessCARE NEVER shares this data with third parties for advertising purposes
You can set your browser not to accept cookies, and the https://www.allaboutcookies.org/ website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
seamlessCARE website does not contain links to other websites and the Empathic Application doesn’t contain links to other websites or third party applications.
Email us at: email@example.com
Call us: +353 1 879373142
Should you wish to report a complaint or if you feel that SeamlessCARE has not addressed your concern in a satisfactory manner, You can also raise the matter with the Data Protection Commission through its website www.dataprotection.ie.